We need a Customer Service professional to plan, build, and manage a CS team as this three year old business starts to scale. We expect to have 1,200 faculty users of our site and 100,000 students by fall of 2010, and they need to be loved, or at least many of them do.

We see Customer Service as a Marketing job, not a cost center. If you want to help us build killer customer experiences, and turn our users into advocates, you might be right for us. If you like marketing and want to funnel your business intelligence back to improve our customer's experience, we can use you. Let us know.